Fl5 Privacy Policy — How We Protect Your Data
This document explains how fl5 collects, uses, stores, and protects the personal information of Malaysian users who register or use our platform.
Effective Date: 1 January 2026. This policy may be updated from time to time.
1. Information We Collect
When you register and use the fl5 platform, we collect various categories of information to ensure our services operate correctly and securely. The types of information collected are as follows:
Account Information
During registration, we collect your username, encrypted password, email address, phone number, and date of birth. This information is used to verify your identity and manage your fl5 account.
Device & Browser Information
We automatically record technical information such as IP address, browser type, operating system, screen resolution, and device name. This data helps us identify technical issues, prevent unauthorised access, and optimise the user experience on smartphones.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect the necessary information such as your bank account holder name and Malaysian bank account number. Credit card numbers and other sensitive payment details are never stored on our servers — all transactions are processed through secure third-party payment gateways such as FPX.
Usage Data
We record your activity on the platform, including games played, bets placed, login and logout times, and interactions with platform features. This data is used for security purposes, fraud detection, and service improvement.
2. How We Use Your Information
Fl5 uses the information collected for legitimate and transparent purposes. We will not use your data for any purpose unrelated to the provision of platform services.
Your information is used to:
- Creating and managing your fl5 user account
- Processing MYR deposits and withdrawals securely
- Verifying identity and preventing fraud and money laundering
- Providing effective customer support whenever you need assistance
- Sending important notifications related to your account, transactions, and policy updates
- Monitoring platform activity to detect and identify any security threats
- Complying with applicable legal and regulatory requirements in Malaysia
- Improving our products and services based on aggregated usage patterns
Fl5 does not sell user personal information to third parties for marketing purposes.
3. Cookies & Tracking Technologies
Fl5 uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Collects information on how users interact with the platform, helping us identify the most visited pages and technical issues that need to be addressed.
- Preference Cookies: Saving your preferences such as language and display settings to ensure a consistent experience every time you log in.
You can manage cookie settings through your browser. However, disabling essential cookies may affect certain functions on the fl5 platform.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
Fl5 user data is stored on servers protected with industry-standard encryption. All communication between your device and our servers uses SSL/TLS protocols to ensure data in transit cannot be intercepted by unauthorised parties.
We implement appropriate technical and organisational security measures, including strict access controls, continuous system monitoring, and regular security audits. Access to users' personal data is restricted to fl5 staff who require it to perform their duties.
Your data is retained for as long as it is needed for the purposes stated in this policy, or for as long as your account remains active. Following account closure, certain data may be kept for a period required by law or compliance obligations.
Sharing with Third Parties
Fl5 does not share your personal information with third parties except in the following situations:
- Payment service providers (such as FPX) that process your MYR transactions — they are bound by strict confidentiality agreements
- When required by Malaysian law, court order, or an authorised enforcement agency
- In emergency situations where the safety of users or the public is at risk
All third parties working with fl5 are required to uphold data protection standards that are equal to or higher than our own.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as an fl5 User
As an fl5 user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
- Right to Rectification: If your information is inaccurate or out of date, you have the right to request a correction. Basic information can be updated directly through your fl5 account settings.
- Right to Erasure: You may request the deletion of your personal data upon closing your account, subject to data retention obligations required by law.
- Right to Object: You may object to the processing of your data for specific purposes by contacting our support team.
Changes to the Privacy Policy
Fl5 reserves the right to update this Privacy Policy at any time to reflect changes in our operating practices or legal requirements. Users will be notified of significant changes via in-platform notifications or email. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
For any enquiries, data access requests, or privacy-related complaints, please contact the fl5 team by email: [email protected]
You may also refer to our FAQ page for answers to the most frequently asked questions about privacy and data security.
Your Data is Safe with fl5
We are committed to protecting the privacy of every Malaysian user. Register for an fl5 account with confidence and enjoy a digital entertainment experience that is safe, transparent, and responsible.